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Every journey can have obstacles, but you don't have to face them alone. The Support section is designed to provide you with immediate answers and support at every stage of your purchase. We are here to assist you, always.

PRODUCT INFO

Every Ulysses shoe is designed to guarantee performance, comfort, and durability. In this section, you will find key information about materials, fit, maintenance, and technology.

Which size should I choose?  

Ulysses running shoes are made according to USM (United States Men's) sizing charts. The size tag on the pair and the sticker on the box represent sizes for MEN and WOMEN.
If you are unsure of your size for our shoes, each product page has a size chart and fit recommendations. For all our models, our standard recommendation is to choose half a size larger than the shoes you wear every day. The size tag on the pair and the sticker also represent the length in millimeters, so you can measure your foot while standing barefoot with your heel against a wall and then add about 5 mm to the measurement to get an indication of which size will fit you.

What is the average lifespan of a pair of shoes?  

It depends on many factors, such as running style, weight, and the surface you run on. But generally, running shoes (not just Ulysses shoes) last up to 250-300 miles (approximately 402-482 km) depending on the model and materials used. For example, some of our models, such as the MAIKOH, are designed for high-performance trail running, so naturally, their soles are not as hard as those used on the HONI, and as a result, they will not have the same durability.

Are Ulysses shoes suitable for walking?  

Ulysses running shoes are designed specifically for running, but they offer excellent comfort that lasts all day and can be used for walking, exploring, or mixed training. Contact us for advice on which shoe is best suited to your needs!

Do you also offer models for wide feet?  

The last is measured in USM sizes and the width D is based on scientific statistical studies using 3D foot scanning, with the aim of better adapting to the ethnic groups of Europe and North America. Our last will ensure a precise fit, greater ground sensitivity, and reduced friction. The closest fit we can think of is between a HOKA Clifton and a BROOKS Adrenaline.

Are the soles of Ulysses running shoes slip-resistant?  

The soles of Ulysses running shoes are NOT slip-resistant. That material is typically used in safety boots and will not work well in lightweight, responsive running shoes. The soles of our shoes are designed with a focus on traction, durability, and overall performance, but we do not currently offer a slip-resistant model.

Are the shoes machine washable?  

Ulysses running shoes are not designed to be washed in the washing machine, as high temperatures and spinning cycles can damage the materials. The company therefore recommends thorough hand washing, following these steps:

1. Remove the laces and insoles, cleaning and drying them separately.
2. Brush the sole to remove mud and dirt.
3. Gently clean the upper with a damp cloth or brush.
4. Rinse with lukewarm water.
5. To better maintain the shape, fill the shoes with newspaper.

If machine washing is unavoidable, you must:
1. Remove the laces (and, optionally, the sock lining),
2. Use a small amount of detergent,
3. Wash only with cold water,
4. Allow to air dry, away from heat sources or direct light.

Built to follow you.

Is it possible to use a different insole?  

Yes, we use premium quality partially recycled insoles, but the fit is wide enough to allow for different insoles to be used. Our models are used by many podiatrists and doctors who adapt our shoes with customized insoles.

SHIPPING AND TRACKING

Find out how we manage shipments and how to track your order at every stage. We explain delivery times, costs, and methods in a simple and transparent way.

To which countries do you ship?  

We ship to approximately 50 countries worldwide and are always hoping to add more. You can select your shipping location at the bottom of any page in the online store, but please note that shipping costs outside the US and Europe are your responsibility!

How can I track the status of my order?  

Visit our order tracking page to monitor your order! You will need your order number and email address to track your order.

Why isn't my tracking number working?  

Tracking numbers may take 24-48 hours after shipment to generate details within the label if limited information is displayed. If your package has not yet been shipped, it may not show any tracking information until it has been processed.

The tracking shows that my package has been delivered, but I haven't received my order. What can I do?  

If the tracking number indicates that the package has been delivered but you cannot find it, we recommend that you:

1. Check around your property: sometimes couriers place packages in places that are less visible to passers-by for added security.
2. Ask family members, neighbors, or building staff if the package was mistakenly delivered to them.
3. Check the address on your order to make sure there are no errors or typos.

How long will it take for the order to be processed and delivered?  

We need a short processing time at our warehouses before shipping. Once your order has been shipped, you will receive a confirmation email containing the tracking number and courier information.

Our goal is to deliver your Ulysses running shoes as quickly as possible. However, please note that couriers operate independently of Ulysses Running and delivery times may vary depending on the logistics service.

Estimated delivery dates are provided at the time of payment.

PRIVACY AND SECURITY

Your trust is important to us. Here you will find everything you need to know about the protection of your personal data, secure payment systems, and the management of your online privacy.

Is it safe to use my credit card on your website?  

There is absolutely no need to worry: our online shop incorporates the latest security technology.

Will my personal data be kept confidential?  

You can be sure of that. We sell shoes, not confidential information. We will treat all data you provide us with as strictly confidential. Needless to say, we will not pass this data on to third parties. You will find full details on our privacy policy page.